We were so excited when we booked our honeymoon through Funjet with a great price on 12 days at the Grand Palladium Palace. I did all the research, I saw all the beautiful pictures, read all the GREAT reviews everywhere especially Trip Advisor (they are usually right on) and thought I picked the perfect place for us. We still made the best of it and had a good time, after all it was our honeymoon but then again my husband and I can have fun anywhere, but no thanks to this place at all. Even though I booked at the Grand Palladium Palace they gave us a room at the Grand Palace Punta Cana. We didn't complain trying to make the best of our stay, but I think this was the one with the worst service.
***So that everyone understands, The Grand Palladium is a HUGE resort with 4 hotels on it, The Bavarro, Punta Cana, Palace, and Royal Turquesa. Although you may see a picture on the website of your room, it may turn out to be one of the other properties, you are allowed to go to the other properties***
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©2012 L.Guzmán
Grand Palladium Punta Cana Resort & Spa |
The great reviews on this place are so deceiving, but I do know now majority of them are from people that are not Americans. While we were there I noticed that we got treated differently right upfront, even though I am Latina and I speak fluent Spanish and did so with the staff it didn’t seem to matter. There are a lot of Europeans and Canadians that stay there and they seemed to get better service for some reason, even though we would see that some of them didn’t tip. We always tipped since we are used to that here in United States, but that didn’t seem to matter. We met a few other Americans and seemed to get the same response from them on the service & treatment. A few that didn’t and said they had good service but after talking with them we found out they didn’t travel much. We travel all the time and to different countries and were shocked at how bad the service was in this place.